Return Policy
Effective Date: September 3, 2026
At Mtwo, we strive to provide quality mobile accessories and ensure that every order reaches our customers correctly and safely. As a wholesale platform, returns are accepted only under specific conditions mentioned below.
1. When Can You Return a Product?
A product may be eligible for return if:
The product received is damaged or defective.
The wrong product has been delivered.
The wrong quantity has been delivered.
The product received is materially different from the product ordered.
The product has a manufacturing defect.
All return requests must be raised within 48 hours of delivery.
2. Return Request
To initiate a return, customers should contact Mtwo through the available support channels and provide:
Order ID
Product details
Reason for return
Clear photographs/videos of the product
Unboxing video, where applicable
Mtwo may review the submitted information before approving a return.
3. Unboxing Video
For damaged, defective, or incorrect products, customers are strongly advised to record a continuous unboxing video starting from the sealed package.
The video should clearly show the package, product, packaging, and issue.
In the absence of sufficient evidence, Mtwo may not be able to approve the return request.
4. Products Not Eligible for Return
Returns will generally not be accepted if:
The product has been used or damaged after delivery.
The product has been modified, repaired, or tampered with.
Damage has occurred due to improper handling or installation.
The customer ordered the wrong product, model, connector, or specification.
The product is returned without required original packaging/accessories.
The return request is made after the specified return period.
The product is being returned solely because the customer has changed their mind.
5. Return Shipping
If the return is approved because of an error attributable to Mtwo, such as an incorrect or defective product, Mtwo may arrange or bear the applicable return shipping cost.
For other approved returns, the applicable return shipping charges may be borne by the customer.
6. Inspection
Returned products may be inspected by Mtwo before a replacement, credit, or refund is approved.
If the returned product does not match the reported issue or is found to have been damaged, used, or tampered with after delivery, the return request may be rejected.
7. Replacement
Where an eligible return is approved, Mtwo may provide a replacement product, subject to availability.
If the same product is unavailable, Mtwo may provide an alternative resolution such as store credit or refund, as applicable.
8. Wholesale Orders
Mtwo primarily serves retailers, resellers, distributors, and other business customers. Customers placing wholesale or bulk orders are responsible for verifying product specifications, compatibility, quantity, and other relevant details before placing the order.
Additional return conditions may apply to certain bulk orders or products.
9. Policy Changes
Mtwo reserves the right to modify or update this Return Policy at any time. The updated policy will be made available through the Mtwo application or website.
10. Contact Us
For return-related queries or to raise a return request, please contact the Mtwo support team through the contact details or support options available on the Mtwo application.
