Refund & Return Policy
Effective Date: September 3, 2026
At Mtwo, we aim to provide quality mobile accessories and a reliable wholesale shopping experience. Since our products are sold for business and resale purposes, we follow the return and refund conditions mentioned below.
1. Return Eligibility
Products may be eligible for return if:
The product is received damaged, defective, or physically broken.
The wrong product or wrong quantity is delivered.
The product received is materially different from the product ordered.
The product has a manufacturing defect that was present at the time of delivery.
Customers must report any issue within 48 hours of receiving the order.
2. Unboxing Video
For damaged, defective, or incorrect products, customers may be required to provide a clear unboxing video showing the package from the time it is opened.
The video should clearly show:
The condition of the package.
The product and its packaging.
The issue or defect.
The order details, wherever applicable.
Failure to provide sufficient evidence may affect the eligibility of the return or refund.
3. Non-Returnable Products
Products may not be eligible for return or refund in cases where:
The product has been used, damaged, modified, or tampered with after delivery.
The issue is caused by improper installation, handling, or use.
The product is returned without its original packaging or accessories, where applicable.
The customer has ordered the wrong product or model due to incorrect selection.
The product is returned because of a change of mind, unless specifically approved by Mtwo.
The product is damaged after delivery due to reasons not attributable to Mtwo.
4. Refund Process
Once a return request is received, Mtwo may review the claim and request photographs, videos, or other information to verify the issue.
If the return is approved, Mtwo may provide one of the following remedies, depending on the circumstances:
Replacement of the product
Refund of the eligible product amount
Store credit or adjustment against a future order
The final resolution will depend on product availability and the nature of the issue.
5. Refund Timeline
Approved refunds will generally be initiated within 7 business days after the return is approved and, where applicable, the returned product has been received and inspected.
The actual time taken for the amount to reflect in the customer's bank account or payment method may depend on the respective bank, payment gateway, or financial institution.
6. Order Cancellation
An order may be cancelled before it is dispatched, subject to the applicable conditions.
Once an order has been dispatched, cancellation may not be possible. In such cases, the customer may need to follow the applicable return procedure.
7. Shipping Charges
Shipping or delivery charges may be non-refundable except where the return is due to an error attributable to Mtwo, such as delivery of an incorrect product or an eligible defective/damaged product.
For other approved returns, applicable return shipping charges may be deducted from the refund amount.
8. Wholesale Orders
As Mtwo primarily serves wholesale and business customers, customers are responsible for checking product specifications, quantity, compatibility, and other relevant details before placing an order.
For bulk or wholesale orders, additional return or refund conditions may apply depending on the product and order size. Such conditions, if applicable, will be communicated before or during order processing.
9. Product Warranty
If a product carries a manufacturer or seller warranty, warranty claims will be handled according to the applicable warranty terms and conditions.
Warranty does not automatically cover physical damage, water/liquid damage, misuse, unauthorized modification, or normal wear and tear unless specifically stated otherwise.
10. Contact Us
For any return, replacement, or refund-related query, customers should contact Mtwo through the support/contact options provided within the application.
Mtwo reserves the right to verify every return and refund request and to reject claims that do not meet the conditions of this policy.
Mtwo reserves the right to modify this Refund & Return Policy at any time. Any updated policy will be made available through the application or website.
